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Full text of "NASA Technical Reports Server (NTRS) 19920003284: Group decision support systems"

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Group Decision Support Systems 

Don Petersen, Collaborative Technology Corporation 


Abstract 


This talk will look at using conmputers to support collaboration among 
members of a business team. The specific application is the 
augmentation of meetings. The motivation, approach, and empirical 
results will be presented. 



"What matters most today is the ability to think together, not alone." 


Harvard Business Review 
Thinking Across Boundaries 
November-December, 1990 


Collaborative Technologies Corporation 



Premise 


* Most business work involves a large amount of group work 

• Most group work involves problem solving 


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What is the task of group work in business teams? 

m Problem solving 

• Surface and share ideas 

• Surface assumptions 

m Evaluate, prioritize, and allocate 

• Document the process and the results 


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Why business teams at this time? 

• Flatter and less bureaucratic organizations 

Cross functional teams 

• Pace of change 

• Competition 

• Quality improvement programs 


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Malcolm Baldrige National Quality Award 

• Established by the U.S. Congress three years ago 

• In 1990, 167,000 different companies requested information 
m Comprehensive, top to bottom assessment of a company 

• People 

• Processes 

• Principles 

• A shared commitment 

• Continuous improvement 

• Continuing attention to the customer 


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Why software to support business teams at this time? 

• Emphasis on teams within industry 
m Global communications 

• Availability of enabling technology 

• Clearly demonstrated need and solution 
m Hot research topic 


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What are the major areas of Groupware? 
m Cooperation 

• Email 

m Notes programs and bulletin boards 

• Collaboration 

• VisionQuest from CTC 


Coordination 

• Cooperation from NCR 


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Meeting Room Layout 



printer 


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VisionQuest supports the decision processes of 

• Exploration 

• Distillation and synthesis 
m Evaluation 

• Prioritization 

• Allocation of scarce resources 

• Documentation 

Meetings can be held without regard to time or place 


Collaborative Technologies Corporation 



Empirical Data 


Implementing Electronic Meeting Systems at IBM: 

Lessons Learned and Success Factors 
Grohowski, McGoff, Vogel, Martz, Nunamaker 

• Number of person-hours per session declined 56% 

• Total number of person-hours declined 62% 

• Calendar time for a project was reduced 

• Number of meetings necessary to complete project declined 

• Automated group hour equals 2.61 manual group hours 


Collaborative Technologies Corporation 



Typical reactions from participants 

m "Wow, we accomplished a lot!" 

• "Wow, we were surprised about what other people were 
thinking!" 

• "We just never would have thought about that!" 

m "Gee, it is nice to have a complete record of meeting events to 
carry with us." 

• "Unbelievable how fast the time passed!" 

• "It's wonderful how this helped us understand how we 
arrived at a decision." 


Collaborative Technologies Corporation