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Second Chance 

Microsoft gets breakup reprieve; 
monopoly findings stand 


COMPAQ TO KILL 
Off ALPHA UNE 

















v *> •< * > 


WE DON'T HAVE TO CLAIM THAT 
OUR SOFTWARE RUNS 99% OF THE 
FORTUNE 500. IT ACTUALLY DOES. 



IT'S ONE THING TO AAAKE CLAIMS. 

IT'S ANOTHER TO FOLLOW THROUGH. 

AND THAT'S EXACTLY WHAT WE DO. WE'RE NOT A FLY-BY-NIGHT START-UP, OR 
A COMPANY THAT WORKS ON A VERY SMALL SCALE. WE'RE THE WORLD LEADER 
IN INFRASTRUCTURE MANAGEMENT SOFTWARE, AND WE'VE BEEN DOING IT 
FOR 25 YEARS. BUT WE DIDN'T STOP THERE. WE'RE ALSO THE GLOBAL LEADER 
IN eBUSINESS SECURITY AND STORAGE SOFTWARE. SO IF YOU'RE'LOOKING FOR 
A SOFTWARE COMPANY THAT MEANS WHAT THEY SAY, LOOK NO FURTHER. 



Computer Associates™ 


HELLO TOMORROW WE ARE COMPUTER ASSOCIATES I THE SOFTWARE THAT MANAGES eBUSINESS™ 



YOUR EXISTING 
CAT-5 NETWORK. 




(WHEN YOU USE 
INTEL PRO GIGABIT 
SERVER ADAP TtffcS . ) 





















6 

























































8 


COUPUmWORLD July 2.2001 


NEWS 



Nutrition company says outsourcing 

operations will speed time to market 


Vendors Offer HIPAA 
Testing, Certification 


Move aims to help smaller companies with 
compliance, but some say they’re not ready 


Florida bitemet Facilities 
Could Help Latin America 


BellSouth sets up 
network access to 
resolve latency 















SOLVING 



YOUR STORAGE 
PROBLEMS 
DOESN’T HAPPEN 
OVERNIGHT. 


COMPAQ 









10 


cwnimwoiiuMitMii 



VA Linux Drops j*** 
Hardware, Some Staff alystat F 


liQggB Covisint Focuses on 


UirrTKflft Ri^kpc Pi 
HmUSuI I16RSBC5 m 

Via'Shared Sam' 


Tech Integration 5 


But automakers pursuing targeted has a muddied hi 

supply chain projects in the meantime “ 


NEWS 


tun- 











































































AMD 
MAKES IT 
POSSIBLE. 


Does your 
business have 
less time to 
do more? 












14 

















In the netwc^ldng race, 
the faster^dth wins. 

/ 




hp procurve switches — 
higner performance, a lower 
price, and simply faster 

Whether you're designing, building, or expanding your 
network, HP procurve switches provide the faster path to 
speed and performance. 

You'll be the first across the finish line with HP's fast path 
technology — the "switch on a chip" architecture that 
provides high performance at an incredibly low price! 

• the highest port density in a mini-chassis per RU 


Win a Sony* PhyStatiorTZ 

Sign up for a free network design 

from HP and 
enter to win a 
Sony PlayStation2! 

www.hp.com/info/hpprocurve2 
or coll 1-800-477-6111 ext: 45761 






With Customer Data 

LKM leaders Keep detailed 
dossiers on loyal gamblers 

likes NASCAR, Clint Holmes, 
thick steaks. Joyce and Ted like 
oceanfront views, barbershop 

provide real-time hit 


truly detailed customer infor¬ 
mation, the neon-lit enclave of 

ing it to unmatched levels 
Socioeconomic databases, 
loyalty cards, the cross-match- 

These aren’t things that super- 

Foxwoods Resort Casino can 
parse its 200GB customer 

and tell whether a patron has 

per year. If he spends $100 or 

“We know who these people 
are and cater to them. We make 

lect card points as they g 


Ir. Moneybags and His Wampum Card 

























17 













































COHniTBIWOllLO July 2.2001 


NEWSINDUSTRY 


Billionaire Relentless 
In CA Takeover Fight 



by Penn. Schoen 6i Berland As- j 

Consulting Cutbacks 

based polling firm. 

vcy and Mid ii^-only hurts 

»»*toMd durante <4 If «nd 

to building on CA's success in 

and shareholders." In a state- 

clients say they have a “posi¬ 
tive working relationship" 

toot driven by a “martod 

with the company. 

Despite Wylys success in 
gamering publicity, analysts 

CA is probably one of the most 
experienced, aggressive and 
competitive in the software so- 


Del Offering Web 
Caching Software 























22 


COHPVTERWMUI July 2.2001 



NEWSQPINION 


PATRICIA KEEFE 

Time of Reckoning 

I F YOU’RE A CUSTOMER of Computer Associates, whether by 
choice or through acquisition, and you’ve never paid much atten¬ 
tion to the internal goings-on and financial statements released 
by the company — there’s no better time to start than now. 



PIMM FOX 

Microsoft Asking 
I Too Much With XP 


A nother product, another slap 
in the face. 

Does Microsoft have any idea 
what’s going on in the real world? Or are 
they living in some kind of biosphere up 


Let me be clear so all you FOBs (Friends of 
Bill) don’t overload my Windows 98 operating 
system with hate mail: I have nothing against 
Microsoft. Indeed, I always thought Microsoft 

and avoid being split up. 

But the planned October launch of Windows 


















READERS'LETTERS 


BILL LABERIS 

Linux Is Full of 
Fanatics, Potential 





































24 


JOHN GANTZ 

Plan Today for 
E-Business Future 

T here are 11 million Web sites 
on the planet, but most of them 
are rudimentary, such as market¬ 
ing literature for a small business, a sim¬ 
ple ordering system or a collection box 


is each piece customizable? Is there an upgrade 
path, or, two years down the line, are you likely 
to have a great content management tool with 
lousy collaboration built in? For a while, you’ll 
need to know which software is inside the soft¬ 
ware you specify — like knowing the difference 
between Michelin and Firestone tires — to know 
if the total package will suit your needs. Whose 
search engine, whose OLAP tool, whose reporting 
package are bundled in? 


of the early technology. Early e-marketplaces had 
the most advanced technology at the time, but 
their applications were too costly, too complex 
and took too long to roll out compared with the 
expectations set by their B2C predecessors. This 
meant that potential buyers and sellers didn’t 
participate in sufficient numbers for the model 
to reach critical mass and become profitable. 

There were exceptions. While some functions 
such as catalog management, complex pricing 



























CAPITAL PUN 


GUIDIN6 6eeks JOB SATISFACnON 
35£L GETS MIXED 

those stereotypes can be 
harmful. Many young IT A 

^rr; d GKAUhh 


back and guidance from ALTHOUGH LAYOFFS AND BANKRUPTCIES have dom- 

managers.» 38 

inated the news this year, it seems that IT 

SAWYSLACKERS workers are still optimistic about their job se 

Efficiency is a good rity and salaries, according to Computerworld’ 

says'tTconsur 2001 Annual Job Satisfaction Survey. But as companies 
tant Tom DeMarco. The look to cut costs, many are eliminating layers of 
he saysjs tha/workera middle management, which means that IT work- 

become so busy that ers have fewer opportunities for advancement. / 


28 











L 

F 


BUSINESS 

COUPUTE1WORLD July 2.2001 

Users See Greater Benefits 

it exploit product life cycle | 

In Tight Supply Chain Links 

Companies must also sell 
their suppliers on using such 
collaborative technology. Au- | 

supplier portal system in place 

| Sharing data early in the manufacturing 

I process increases efficiency for companies 

and fretTsAP 

specification data with many of 
its suppliers. But getting every- 

PjpTT rjU ,^ 

pmducubster. ketter and for 

ham. Mass. It hasn't y ployees from differ- 

Additionally, last December, 
the company, an SAP R/3 shop, 
announced a three-year inilia- 

1 Co. and Bridge- 

a mix of third-party and horae- 

manage engineering drawings. 

technology to link it vlL k data doting the de- 

“ “PPUeraso early F*RYMOWSKk H*- sign process and^to 

systems and either Web-enable 

example of the type of crisis 
that could be averted by corn- 

achieving efficiencies — rather 

that system. 

“We’re expanding beyond 
Michigan and we need to man- 

oped with that in mind,“ said 

Compaq Computer Corp. has i Don Borgal, director of in- 
been grappling with how to formation management supply 
standardize some manufactur- chain systems at Compaq, 
ing processes across the serv- Although it’s still In the first 

er companies it has acquired, phases of the project. Compaq 
Digital Equipment Corp. and plans to go live with a variety 

of which had its own proce- applications through the year. 

Compaq recently announced plans to initiate changes in its 

cessed by employees and part- 

Despite this, there are still 
gaps in the system. 

suppliers via e-mail, fax, phone 

woman for Munich. Germany- 
based BMW. 1 

ucts, will grow by 48% this 
year to S759 million. 

WebMD Hit With Lawsuit After Failed Deal 

company couldn’t add value. 

LynkUS then filed the lawsuit. 

Proving that its relationship 

and collaborative applications. 

Theft of trade secrets hard to prove 

■v julekha OASH i about its wireless technology, 

alleges that Elmwood Park, | ical Manager. LynkUS began 

LynkUS. said Peter Burke, a 
technology and intellectual 
property attorney at Kritzer & 

ces and partners. They may also 
find that some of the technol¬ 
ogy doesn't yet do everything 

WebMD Corp. stole trade se- 

less technologies, including 
handheld devices used by 

lion for WebMD's customer ThlS IS pCrilOUS, 

because the 

gross profits or $575 million [defendant] 
for L,nkUS ’ ,h,: can say the in- 

plaintiff has to show that there 
was a valid legal agreement to 
protect information, he said. 

“This is perilous, because the 
fdefendant] can say the infor- 

Haworth Inc. is one compa¬ 
ny looking to benefit from this 
technology. The Holland Mich.- 
based maker of office furniture 

filed a lawsuit in the Ctodt 
Court for Hillsborough County 
in Florida. The firm claims that 
WebMD misappropriated its 
trade secrets after reneging on 

pro - s ^ 1 n 5 '^ 1 /'“ r , ™ a '^, formation to be 

relationship; this was a part- pTOteCtcd W3S 

Zy^ d Lynkus CEO too vaguely 

J* that his company defined. 

vaguely defined," Burke said. 

In addition, defendants often 
claim in such lawsuits that 

the technology on their own. 







27 



WORKSTYLES 


Summertime Heats Up IT at 


BIISINESSOPINION 


GE’s B2B Retreat 


N O COMPANY HAS MADE as vocal a commitment to 
radically transforming business by shifting to B2B 
e-commerce as General Electric has. What motivated 
GE was a fear that new competition would cut into its 
extraordinary profits. That’s what outgoing CEO Jack 
Welch tried to hammer into his managers in January 1999, ordering 
them “to destroy their businesses and rebuild them for the Internet 
... before start-up dot-coms get the chance to destroy you.” From 
that moment, the shift to e-business became a policy imperative, 
with every GE business unit jumping to integrate its suppliers and 


ilii 






























































































BUSINESSSPECIAL REPORT 

















































The i 




sas 


34 


BUSINESSCAREERS 


HARRAHS 
BETS ON 
NEW STAFF 
STRUCTURE 

Casino company adopts consultancy model 
in reorganizing its staff for better efficiency 
By Julekha Dash 
























Economies 
in Africa are 
growing at a 
rate much more 
rapid than in 
the West. 





Africatl) 


Rebecca Enonchong, daughter of a village chief in 
Cameroon and educated in the U.S., co-founded the 
Washington-based Africa Technology Forum 



tapped markets. A lot of formerly government- 
owned enterprises are being privatized. Econ¬ 
omies in Africa are growing at a rate much more 
rapid than in the West They have a greater 
[technology] gap and greater need [for high 

technology] than in the West There are great 


WHO IS SHE? 

Rebecca Enonchong, 

co-founder of the Africa 
Technology Forum, says 
tremendous opportunities 
exist for Western businesses 
that can handle a challenging 
IT environment. 


Is than > digital dMde with* Africa? There is. Countries 
in southern Africa like South Africa, Botswana 
[and] Zimbabwe are more advanced. Then you 
have the northern African countries that are also 
more advanced. In the middle — what would be 


offering goods 
















36 


BUSINESSMANAGING 


Capital One’s sophisti¬ 
cated use of customer 
information has helped 
it become one of the 
most profitable credit 
card companies in the 
world. By Jackie Cohen 



ly. Capital One’s executive vice president of opera- 


?rs of product design, direct-mail marketing ar 


GROW 

FORMI 


I 









































W±> Guru 
Seeks Mentor 

Most Web geeks aren’t asocial generation Next 
code maniacs. They’re young techs with a creative 
streak who need training, role models and managers 
who can keep up with them. By Mathew Schwartz 























































Best Practices. 
Knowledge Exchange. 
Mentorship 


Professional 

Development 

Opportunities 




www.ebusinessca.com 


For more information about 

the EBCA, visit us today at: 


E-Business 


An Exclusive 
Membership 
Opportunity 









42 


BUSINESSQUICKSTUDY “ 

FINANCIAL & BUSINESS CONCEPTS IN BRIEF 

The Learning Curve 





DEFINITION 

A learning curve shows the relationship between the 
cost of producing an item or performing a task and 
the number of units produced or tasks performed 
over time. Its slope reflects how quickly a person or 
an organization improves with experience. 


] 




liU, ilitlfifl mhfWPfi 














TECHNOLOGY 



WAVE OF 
WIRELESS 


CACHE AS 
CACHE CAN 


INCOMPLETE 

DIAGNOSTICS 


keeping tabs ON A Web site’s infrastructure — making sure the 
Web plumbing doesn’t leak or get clogged — is an important 
job for which you need good tools. Infrastructure management 
tools are evolving into smart data-gatherers and analyzers that 
can pinpoint a Web site’s stress points. But users say that the 
view these tools provide is far from complete m 

and that they’re forced to rely on a mix of prod- /m ^ § 

ucts that deliver only a fragmented picture. / I 



M 


TECHNOLOGY 

RUSSELL KAY 

Wireless Wave at Expo 

Instant Messaona TT yiRELESS communication is getting plication, which even had a 

~ ^ % A / simpler, cheaper and better. It’s block designed to capture 

\/ \/ being built into more and more de- 'he signature of a doctor or 
ggSgg- Y V h Vicel And at leas, in some Places, 

’T T wlre ' ess is becoming available enough that it s a central network. That’s the 

uMMfMirTi r^ii Ti iniSir likely to change the ways we work and play. type of applica- 


before it's dead. A handy 

for the cord and battery, 
with replacement batteries 
at S10 each. Another option 
is a S17 completely dispos¬ 
able cell phone battery using 
the same technology. 

Logitech Inc. has intro¬ 
duced an interesting new 













45 


TECHNOLOGY 


Even Security Managers i*wrars^ 
Get the Dot-com Blues sjplss 

By February 2003. doctors, hosjstafc 






































« 


TECWlOLOGYFlfTURE WATCH 










47 


TECHN0L06YCASE STUDY 

Data Warehouse Gives Trimac 
Information for the Long Haul 

Trimac travels new data-exchange routes with I data ^ e '- £°J ver,s lhc data I Genio, Trimac is able to extract 






























































































































Data Warehouse Gives Trimac 
Information for the Long Haul 

Trimac travels new data-exchange routes with; i 

Hummingbird Genio. By Linda Rosencrance t“ s ,5dEfr' : 



























We’re running better, 
we’re running faster, 
and we’re running 
bigger with the same 
number of staff. 




































CaMNTOmiWi2.MI1 


SI 


1ECHN0L06YCASE STUDY 


T 


Satellites link 
Bob Evans Farms 

Restaurant chain taps Spacenet for speed, 
service and cost-effectiveness. By Sami Lais 














































52 


TKHN0L06YCASE STUDY 

CACHED 
OR CURRENT? 

Caching Web site content can speed performance 
but make managing dynamic updates exceedingly 
difficult. By Mathew Schwartz 





































































54 


TECHIOLOfiYEMERGING COMPANIES 









































































IT CARl 1 KS 


G 


G careers 
















































































































































































PREMIER 



Do You Know 
An IT Leader? 


lop 100 IT Leaders is 
nl annual special supple- 
ished in |anuar> 2002, will 



www.computerworld.com/premier100nomination 























































Ill 






























THE BACK PAGE 


FRANK HAYES/FRANKLY SPEAKING 

Pyrrhic Victory 

F OR MICROSOFT, the good news in last week’s appeals 
court decision in U.S. vs. Microsoft was that it won’t be 
broken up anytime soon, and that it will never have to face 
Judge Thomas Penfield Jackson in court again. The bad 
news was that the court confirmed Microsoft has a mo¬ 
nopoly with Windows, and it repeatedly violated the Sherman Act 
to maintain that monopoly. 

Or to put it another way, the execution is off and a new judge will 
pass sentence — but the defendant is still guilty. 

Relief in Redmond? Sure, and there should be. But there should 
be concern, too. Microsoft has been branded a monopoly. And that 
changes the rules. 




til you can't type anymore and hit slumped IT pilot fch cals help 
return^ militaiy IT student asks desk.-VW. let's go bat* to ba 
Unix msmictor.-Wiy don't you sks.-sayssoppotttech.-Con- 

1dM.'say5 student.-Now Die known good cahte.-WNch is 



or wui fieht them 'Qgft vmat I’m isSbrf about! In 
eway-willaffect PhotoDwws UMjP bank. MiiM. cjcur 

s, competitors and /fld a*0vt tWJSft ihfc bOSft’s 

siness for years.» 























840,000 IT jobs 
h most likely to succeed.